If the "New Email" or "Compose" button is missing from your Outlook, the problem might be with the ribbon settings or the browser. Try these steps:
Detailed Steps:
1. Check Ribbon Settings (Outlook Desktop):
- If you're using the Outlook desktop app, the "New Email" button is usually located on the Home ribbon. If it's missing, try clicking the down arrow on the ribbon and selecting "Classic Ribbon."
- Also, look for minimized or hidden ribbon sections. You can uncheck the "Minimize the Ribbon" option by right-clicking on the File tab and then selecting it.
- You can also try the keyboard shortcut (Ctrl+F1) to check the ribbon state.
- If the "Message" tab is missing, you can add it by going to File > Options > Customize Ribbon, and then selecting "New Mail Message" and making sure it's checked, according to Microsoft Community.
2. Check for Hidden Groups (Outlook Desktop):
- If you see blank groups in the ribbon, you can remove them by hovering over the groups and clicking the trash icon.
3. Outlook on the Web:
- If you're using Outlook on the web, try clearing your browser cache or using a different browser.
- You might need to sign out and back in again.
4. Resetting Outlook (Last Resort):
- If none of the above steps work, you may need to reset Outlook, but be aware that this will delete all customized settings.
5. Other Considerations:
- Make sure you have the latest updates for Outlook installed.
- If you're still having trouble, consider opening a ticket and our hosting support team will remotely assist you.
